Venue Details - A to Z guide
For all general venue related topics please refer to the A-Z Venue Info tab
Thank you to everyone who came out and helped make the 2017 summer concert season at Darien Lake Amphitheater one we’ll never forget! We can’t wait to do it all again in 2018 and look forward to seeing you there!
- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Accessible Parking is located outside adjacent to the VIP Parking Lot. Let the parking staff know that you need accessible parking and they will direct you to this lot, If you do not absolutely need accessible parking- please park in the general lots.
- Accessible Stations- if you have questions or need assistance we have a booth staffed with customer service employees to help answer questions related to seating or other accommodations. This station is located in the south concourse, adjacent to the south main gate.
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure.
- There is no charge for interpreter services. Please call 585 599 5040 to arrange for an interpreter for your visit.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.
- Average size bags/back packs
- Cameras – nonprofessional only, no detachable lenses
- Food – in a clear, 1-gallon ziplock bag
- Lawn Chairs – low profile (seat no more than 9 inches off the ground) *subject to change per event, check the Day of Show tab
- Water – up to 1 gallon in a factory sealed or empty bottle
- Weapons of any kind,
- Illegal drugs/substances,
- Glass containers,
- Hard sided/large coolers,
- Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
- Laser pointers,
- Animals (except service animals),
Physical Address- Darien Lake Amphitheater, 9993 Alleghany Rd. Darien Center NY 14040
Darien Lake Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
We have multiple ATM's on site. They are located in both the South and North concourses, adjacent to the main merchandise stands.
If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Darien Lake Amphitheater does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Bike racks are located at both the North and South gates. All bikes must be removed by the end of the event. Darien Lake Amphitheater is not responsible for lost or stolen bicycles.
The box office is located adjacent to the south main gate and will is only open on show day. The box office is open during each concert when the parking lots open for each concert. The Darien Lake Theme Park box office is also available on any date the theme park is in operation. All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.
Day of Show Box Office Hours are: When parking lots open to approximate 9PM
Busses will be directed to park within the general admission parking area. All busses will be subject to boarding by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. The Genesee County Sheriff's Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
The venue does allow camping through the Darien Lake Theme Park only. No other camping or overnight parking is permitted on venue grounds. Please visit www.darienlake.com for more information regarding camping and hotel accommodations.
Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Conceal and Carry
Darien Lake Amphitheater does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles. This policy applies to off duty police officers as well as the general public.
Darien Lake Amphitheater offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the in both the north and south concourses, on the lawn and in the amphitheater itself.
Venue Phone number – 585 599 5040
Venue Email – firstname.lastname@example.org
Venue Address- Darien Lake Amphitheater, 9993 Alleghany Rd. Darien Center NY 14040
Credit/ Debit Cards
All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located in the south concourse, adjacent from the main gate.
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located in both the north and south concourses.
Drop off areas are located at the entrance area of the Darien Lake Theme Park. Please let the parking staff know that you are dropping someone off and they will direct you. Pick up areas will be located just inside the entrance to the Darien Lake Theme Park parking lots. Please arrive 45 minutes prior to the end of the concert. If you are not back within 45 minutes of the end of the event- you may not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
In the event of an emergency while on site- Darien Lake Amphitheater has trained paramedics to assist with any medical issues. First aid is located in bot the north and south concourses but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- www.facebook.com/darienlakeconcerts
The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:
There are a total of two main entrances to the facility. The North and South main gates are available for use regardless of the ticket type. There are Fast Lane gates located at both the North and South main gates. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located within the VIP Parking Lot. All guests using this gate must be VIP clients and have the appropriate ticket.
A complete listing of events can be found at www.livenation.com/venues/14480/darien-lake-amphitheater
If you need assistance while at an event please visit our guest services areas located in the south concourse, adjacent to the south main gate.
Darien Lake Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. The Fast Lane Gate is located at the South main gate.
Parking lots for concert traffic will generally open at or by 3:30pm for most concerts prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
Darien Lake Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 585 599 4708. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
Guests with Disabilities
Darien Lake Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 585 599 5040.
Please visit www.darienlake.com for on-site hotel and lodging accommodations.
Items ALLOWED to be brought in to venue:
Items NOT-ALLOWED to be brought in to venue include, but are not limited to:
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.
Lost and Found
If you lose an item while you are at an event- you can visit our Guest Services booth located adjacent to the south main gate to see if it has been turned in. Following the concert, please call our office at 585 599 5040. In the event your item is found, it will be held at our office until it is claimed.
Media Relations / Press Passes
Any media inquiries need to be directed to our Local Office – 585 599 5040
Maps and Directions
First Aid is located Darien Lake Amphitheater We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to either first aid location located in the north and south concourses and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security
Merchandise will be available for all concerts at our concert merchandise booths located in the North and South concourses. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert merchandise is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycles can park in the concert parking lots. There is no additional fee for motorcycle parking.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
All concert-goers are required to park in free on-site lots. Pedestrian access to the Darien Lake Amphitheater will be restricted to passenger drop-offs only. No foot traffic will be permitted onto Theme Park property. For close, convenient parking, upgrade to Premier Parking for through LiveNation.com or LNexperience.com. Premier Parking is located closest to the main gate for ease of access into the venue. Upgrade to EZ-Out Parking through LiveNation.com or LNexperience.com. EZ-Out Parking is located closest to the vehicle exit for quick exiting following the concert.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 585 599 4708. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located adjacent to the south main gate. gate Premier Parking does not guarantee early exit out of the parking lot.
Darien Lake Amphitheater participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible. Darien Lake Amphitheater is a land fill free facility.
Please be kind to the environment as well as others and clean up your tailgating area before entering the show. Glass is not permitted in the parking lots. Violators of this policy will be subject to prosecution and or expulsion from the venue.
Restrooms are located in the North and South concourses, close the amphitheater seating, in the lawn seating area as well as within the VIP Club.
Re-Entry is not permitted at the Darien Lake Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines:
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our ask to speak to a security supervisor and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Like many venues and other large places of assembly, the Darien Lake Amphitheater has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Darien Lake Amphitheater’s) policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.
Darien Lake Amphitheater requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
REPORT SUSPICIOUS ACTIVITY
If You See Something Say Something™
AND Notify Venue Security.
Smoking is not permitted under the amphitheater tent. This includes E-cigarettes. While we do not restrict smoking on the lawn or in the concourses, if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.”
Sponsorship / Hand Outs
All sponsorship inquiries should be directed to our sponsorship department. Please contact our office at 585 599 4050 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Are permitted but must be kept in close proximity of the owner.
Taxis will be permitted to pick up and drop off at the taxi location adjacent to the Security checkpoint off of Sumner Rd. Taxis will not be permitted to pick up or drop off any closer to the venue than the designated taxi location.
Responsible tailgating is permitted in the concert parking lots. All parking lots are monitored by Darien Lake security and the Genesee County Sheriffs' Department. Underage drinking is not tolerated under any circumstances anywhere on venue grounds. Glass is not permitted within the parking lots. Please be respectful while tailgating and pick up after yourself and your group. Waste receptacles are located throughout the parking lots.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
Non-pointed umbrellas are permitted into the venue.
The VIP Club is available for access for guest with VIP Tickets. The club offers separate concessions, restrooms, seating areas and entertainment. For more information on the VIP Club and Premium Seat Sales, please call 585 599 4708 or visit livenationpremiumtickets.com/venue/darien-lake-performing-arts-center
The VIP parking lot is located to the south of the amphitheater. Guests must have a hang tag or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will call tickets are available for pickup at the box office located adjacent to the south main gate. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.